Frequently asked questions

What do you do with my design once you have printed it?  

We securely store all our customers’ artwork in their own personal digital file. We will never share your artwork with anyone else, or use it for any purpose other than to fulfil your orders unless you have specifically given us permission to do so i.e. to share an image of your finished product on our social media or website.

 

Extra Mile Printing does not allow the reproduction or sharing of your artwork file/s.

Violation of this will incur a design fee.

Keeping your artwork on file enables us to save changes we may have made to make your logos or images print ready and fulfil any future orders without delay, and without charging more than once for any set-up or design time.

You can ask us to delete your artwork from our system if you do not wish for it to be saved but please be aware this may incur delays and/or costs in the future if you want us to print your design again.

 

Can you print and embroider on my garments? 

Yes, we can print or embroider your own garments in most circumstances. Some print techniques are less effective on a garment that has already been worn and washed but we should be able to find a solution! 

 

​If we are printing on garments supplied by you, we take every care possible. We cannot accept any responsibility for your products – though we will take every care to ensure they are returned in the same condition they were received. We cannot offer refunds for accidental damage to your garments during the print or embroidery process.

 

There is a small surcharge for printing and embroidering on garments not supplied by Extra Mile Printing.

 

Can you decorate over an existing design? 

We may be able to help with covering, fixing, changing or enhancing an existing design.

Please contact us, or bring the item to our studio so that we can advise you whether what you need will be possible.

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Can you remove a design from an existing garment? 

This may be possible in some circumstances but there is a risk that removing a print will leave lasting damage. We will need to see the garment to be able to advise you whether print removal will be possible and what the consequences will be. We cannot remove embroidery.

What is your minimum order quantity? 

Most of our products have no minimum order quantity. We love producing one-off bespoke items as much as we enjoy supplying whole schools with their uniform.

 

Business stationery minimums apply (please contact us).

 

The minimum order for fully sublimated team kits is 10.

What is your maximum order quantity? 

Good question! If you have a large garment order (500+), we may work with one of our friends in the trade to give you the best possible price and turnaround time. This means we can supply orders of 1000’s even though we ourselves are only a small studio.

 

Please discuss your needs with us.

I am on a really tight budget can you help? 

We aim to always say yes!

If you’re on a budget you can make savings by choosing budget garments and cheaper print techniques. We will discuss all the options with you to find the best solution for any restrictions you have.

I would like something really special can you help? 

Yes! We offer a personal service and will be very happy to act as your personal designers, product advisors, and print/embroidery finishers!

 

We look forward to hearing your ideas and bringing them beautifully to life for you.

Extra Mile Printing & Embroidery specialise in workwear, personalised clothing, club team sports kit, Business Cards flyers and gifts - please let us know how we can help you

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