How to order
Everything you see in store and online can be customised…(or plain, as it is)
STEP ONE - Choose your garments or other products
Go PREMIUM if (workwear, sports, fashion):
You want the highest quality finish to your clothes
You want durability for heavy wear and regular washing
You want the best feel and fit for a professional look
Go CLASSIC if (workwear, sports, fashion):
You want a wide range of garments in the same brand
You want reliability and affordability
You want a garment designed to withstand regular use and the washing that requires
Go BUDGET if (workwear only):
You want a workwear garment designed for the purpose
You need to save the £££s for something else
You’re happy with a smaller range of garments to choose from
Choose from one range to ensure consistency of colour, fit and sizing.
We offer a wide range of garments for all purposes.
Our personal service means that we can find out a bit more about what you do and make recommendations especially for you.
We will ask questions like these:
Does your workwear need to meet specific requirements for a certain contract (e.g. orange hi-vis for working in the quarry)?
Does your clothing get very heavy use?
Do you need to have a smarter option for managers/meetings/giving quotes?
Do you work in an environment that means your garments need regular hot washes (i.e. mechanic or painter/decorator)?
Do you need something with a particular fit/stretch/material for your sport or activity?
Do you want a fashion finish or something purely practical?
STEP TWO - Supply or commission your artwork
I have my own design
If you have a digital copy of all or any part of your design/logo, please email it as a PDF to email@example.com
We can also accept the following file types:
High resolution JPEG, Ai, eps, png, tif, psd files
I have a drawing/painting/photo print
You can bring the original to our studio for scanning/photographing, or send it by email.
All images supplied should be:
In the highest resolution possible
In any file format, as long as it is PC and Windows compatible
If you are sending a photograph, please send the original file. Images that have been compressed by mobile apps or social media usually don’t print well. Please ask if you have no alternative and we will advise whether we can achieve a good print quality.
Any artwork or images you supply must be your own to share, or with permission from the owner of the image.
I need you to create a design
We offer the first hour of design FREE.
Please think carefully about:
What your design is for (e.g. company logo, workwear, gift or special occasion, sports, teams and clubs, business stationery, poster or leaflet, merchandise)
Who your design is for (e.g. adult, child, customers, friends or family)
What appeals to the person/people your design is for (e.g. colours, font, style, brands, other logos, music, taste, age-group relevance)
Which product/s your design will be for (e.g. items of clothing, large format, stationery, gift items, more than one product type)
What could inspire your design (e.g. favourite colours, other designs you like, company ethos, desired image)
If you need an image, logo or simple text on a one-off T-shirt or gift item for example, talk to any member of staff today and we’ll arrange this for you.
For more complex designs we may ask to make an appointment with you to work on your design together within the free hour
£30 per additional hour; Company logo design - £50
We ask you to think carefully about your design because if you need/decide to make changes to your artwork after the first hour of free design, extra design charges may be incurred. We will discuss this with you.
Extra Mile Printing does not allow the reproduction or sharing of your artwork file/s.
Violation of this will incur a design fee.
STEP THREE - Payment and completion of your order
Our staff will take your details and:
Product choice/s including where applicable colour/s, size/s, quantity
Our staff will either take your payment today, or send a detailed invoice.
Payment is required before we begin work on your order.
If we are creating your design, or something new for you, you will receive a visual representation of your chosen products.
We need your approval before we begin work on your order.
To confirm your order we will ask you to:
Check the details of your invoice and make payment in full.
This includes details of the garments, sizes and colours you have chosen (we may send this as a separate email for larger orders).
For orders over £100, payment can be made by bank transfer, in person with cash or card, or by cheque.
Account name: Extra Mile Printing Ltd
Sort code: 08-92-50
Account number: 68667566
For orders under £100, we will usually send a card payment link, which you will receive by separate email.
Check your artwork proposal.
This is the design you have been/will be sent to approve.
If you haven’t received this yet, it will be on its way shortly.
We aim to get your invoice and your artwork to you at the same time but sometimes one arrives before the other at busy times!
Please check spellings, colours, print placements and anything else that it is important to get right in your design.
Your order will be processed on receipt of payment and confirmation that you are happy with your artwork and are ready to print.
We will call or email as soon as your order is complete and ready for collection (unless you’ve paid for delivery).
Once you have agreed your visual proposal and made payment of your invoice, we will be unable to make changes to or cancel your order.
If there is a problem with your order once it is complete that is due to an error on our part, it is our policy to offer replacements rather than refunds.
We cannot offer refunds or replacements for items that have been ordered incorrectly. Please check sizing carefully according to the product information supplied.
If you have any questions about your order before making the final confirmation, please don’t hesitate to contact us.
We look forward to delivering your order on time and above expectations!