Extra Mile Printing is an independent company and will never share your personal information, including your contact details, photographs or artwork you own with any other company or individual.
We will only ask you for information that is necessary to help us provide you with the best service.
All personal information is stored in accordance with the General Data Protection Regulation (EU) 2018.
We will ask your permission to store your information for any other purpose than to complete your order.
If you send us photos as part of the design or print process we will treat these as personal information.
If we design something unique for you, we will never use it for any other purpose without your agreement.
Extra Mile Printing understands its responsibilities under the new GDPR 2018 and takes compliance seriously.
What happens to your personal information matters to us.
Extra Mile Printing has nominated Beccy Lloyd as Data Protection Officer (DPO).
We may need to process some personal information to complete your order. The legal basis for us to process this information is that it is a part of the contract between us. This may include any or all of the following:
Your phone number
Your email address
Any personal information contained in your design (for example: your contact details, your age, your nickname, the name of your school or workplace)
We usually store your information and artwork for up to 3 years, or for as long as you are an active customer of Extra Mile Printing, whichever is longer. We will use evidence of regular communication with our staff (minimum once every six months) to determine this.
We never share your information with any third party.
When you make an online, telephone or card payment in our shop, we do not store your card details. Our payment service providers meet the required legal standards for processing this information on our behalf. We have no access to the full information you provide when making a payment. If you pay by telephone, the details you provide us are entered directly into our payment providers system and we have no access to them once payment has been made. We will confirm this with you over the phone.
You have a right to access the information we hold about you. You also have the right to amend or alter the information we hold at any time.
You have the right to ask us to delete your customer record at any time. Please be advised that doing so may affect your access to special offers, repeat customer pricing, and the ability to re-order quickly and efficiently if you have asked us not to keep artwork containing personal information.
You have a right to tell us how you would like us to use your information. For example, you may be happy for us to store your information for processing orders, but prefer not to receive any communication from us not directly connected with your order.
The GDPR provides the following rights for individuals:
The right to be informed
(Extra Mile Printing offers you this Privacy Notice as explanation of how and why we process your information)
The right of access
(If you would like to see the personal information Extra Mile Printing holds about you, please contact Beccy on 01934 741 792 or email firstname.lastname@example.org)
The right to rectification
(Speak to us, or email at any time to update your personal information)
The right to erasure
(Please contact Beccy as above to request deletion of your information)
The right to restrict processing
(You will be given the chance to opt out of any emails not directly connected with an order. Please feel free to contact Beccy at any time to specify or change your preferences)
The right to data portability
(You may find the data we have useful from time to time, for example to review previous orders. If you need access to your data please ask)
The right to object
(Please remember you have the right to specify how we process your information at any time)
Rights in relation to automated decision making and profiling.
(We will never use an automated system to make decisions about how to process your data, or use your data for profiling)
Extra Mile Printing specialises in personalised clothing.